SHIPPING & RETURN POLICIES
Shipping Policy
Processing time
Orders are typically processed within 3 business days (excluding weekends/holidays).
Shipping rates & delivery estimates
Shipping costs and estimated delivery times are shown at checkout and vary by destination and shipping method.
Tracking
Tracking is provided once your order ships.
Incorrect address
Please double-check your shipping address. If a package is returned due to an incorrect address, we can reship it at the customer’s expense.
Returns & Refunds Policy
Return window
We accept returns within 14 days of delivery.
Condition
Items must be returned unused, in original packaging, with proof of purchase.
Non-returnable items
The following are not eligible for return: final sale items, personalized items.
Return shipping
Return shipping costs are paid by customer unless the item is defective or we made an error.
Refunds
Once received and inspected, we’ll notify you of whether it is approved for the return. Approved refunds are issued to the original payment method within 10 business days.
How to start a return
Email shop@peterprincemusic.com with your order number and reason for return. Then, we will provide further instructions.